Frequent Questions

1. How can you offer lower rates? We have strong relationships with freight providers like UPS, FedEx, and others. Thanks to the shipping volumes we manage and our direct negotiations, we can access significant discounts and pass those savings directly to our customers.

2. Does the first free shipment come with any long-term commitment? No, the first shipment of up to 20 pounds is completely free, with no commitment. We want you to try our services and see the value we offer for yourself. If you like it, we can discuss a long-term partnership.

3. How do you guarantee the same quality of service at a lower price? We work with the same trusted providers, like UPS and FedEx, so you will receive the same level of service and delivery times. The difference lies in the price we negotiate due to our shipping volume.

4. What happens if my shipment weighs more than 20 pounds? If your shipment exceeds 20 pounds, the excess will be charged at our reduced rates. However, the first 20 pounds remain completely free.

5. What areas of the United States can you ship to? We can ship anywhere in the United States, from major cities to rural areas. We also have options for international shipping if you need it.

6. What types of packages can you send?We can handle a wide variety of shipments, from small packages to larger shipments, always ensuring proper handling and accurate tracking of the package.

7. What happens if my package is lost or damaged during shipping? We work with leading carriers that offer insurance and claims options in case of loss or damage. We will assist you in the process to ensure a quick resolution.

8. How does billing and payment work? We offer monthly billing for our regular customers and also accept payments for individual shipments for those who prefer that option. We accept Zelle, CashApp, Apple Pay, Seis Payments, Cash, Wire Transfers (We Do Not Accept Check Payments). Always strive to accommodate your needs.

9. What sets CargaMax apart from other logistics companies? We stand out by offering reduced rates without compromising service. Additionally, we provide personalized attention, flexibility in shipping, and a genuine commitment to customer satisfaction. We want you to save time and money!

10. Can I track the status of my shipments?Of course, we will provide you with a tracking number for each shipment, allowing you to know exactly where your package is at all times.